More Five-Star Reviews, Every Week, Without Asking Twice
Review count and recency are two of the strongest local ranking signals, and they are the first thing an AI assistant checks before recommending anyone.
What it is
Online reputation management is the ongoing practice of earning, responding to and monitoring customer reviews. Media Pillars automates the request (a text and email after each completed job with a direct link), drafts a response to every new review for you to approve or auto-post, and alerts you to negative reviews so they can be handled quickly.
Who it's for
- Businesses under 50 reviews that need momentum
- Established businesses whose last review is months old
- Anyone who has ever been hit with an unfair one-star
What you get
Requests on autopilot
A job marked complete triggers a text and email with a one-tap link to your Google review page.
Smart timing
Requests go out when customers are happiest and stop if someone has already reviewed.
Responses to every review
AI-drafted, in your voice, approved by you or posted automatically.
Negative-review alerts
You hear about a problem review within minutes, with a suggested response.
Reviews on your website
A live review feed and schema on your site so search engines see the stars.
Monthly reputation report
New reviews, rating trend and response rate, compared to competitors.
How it starts
Connect Google
We link your Business Profile and any other platforms you care about.
Approve the request flow
Wording, timing and who receives requests are set with you.
Reviews arrive weekly
Most clients see a steady increase within the first month.
Pricing
Monthly plans are month to month with 30 days' notice. One-time work is a flat rate quoted in writing.
Never Miss a Lead
- Missed-call text-back on your number
- Website chat that captures leads
- Automatic Google review requests
- One inbox for every conversation
- Monthly performance report
Front Office AI
- Everything in Never Miss a Lead
- 24/7 AI receptionist trained on your business
- Appointments booked to your calendar
- AI-drafted review responses
- Quarterly customer text campaigns
Get Found Everywhere
- Everything in Front Office AI
- Google Business Profile managed
- Local SEO for the towns you serve
- Built to be recommended by AI assistants
- Monthly newsletter and social posts
Setup fees are waived when you start within seven days of your walkthrough. Need everything plus a full SEO program? Market Leader is $1,297/mo and saves $397/mo against adding SEO Growth separately.
Common questions
Is asking for reviews allowed?
Yes. Asking every customer is fine; offering rewards or filtering out unhappy customers is not, and we don't do either.
Can it remove bad reviews?
Nobody can remove a legitimate review. We help you respond well and, where a review breaks Google's rules, file the report.
What platforms are covered?
Google is the priority. Facebook, Yelp and industry sites are added where they matter for your trade.
How is it priced?
Reviews are included in Front Office AI and above, or as a $197 a month Reviews + Text Marketing add-on with no setup fee.
Related services
Try the assistant, then decide about reviews & reputation
Call or text the AI line, or chat right here. It will book your 15-minute walkthrough on its own — that's the demo.