Email and Text Campaigns That Bring Customers Back
Your past customers are the cheapest leads you will ever get. Most businesses never contact them again.
What it is
Email and SMS marketing automation means messages that go out to your existing customers on a schedule or in response to an action: a tune-up reminder every fall, a thank-you and review request after a job, a quarterly offer, a monthly newsletter. Media Pillars writes, designs and schedules these sequences and reports on the appointments they produce.
Who it's for
- Seasonal trades with repeat maintenance
- Restaurants and venues with events
- Retail with promotions
- Professional offices with annual renewals
What you get
Seasonal reminder sequences
Heating checks in September, AC in April, gutter cleaning in October — automatically.
Post-job flows
Thank-you, review request, referral ask, and a check-in months later.
Quarterly text campaigns
Short, compliant offers to segments of your list.
Monthly newsletter
Designed and written for you from a few notes.
Compliance built in
Opt-in records, unsubscribe handling and quiet hours managed.
Results tracked
Opens, replies and — most importantly — appointments booked from each send.
How it starts
Clean the list
We import and tidy your customer contacts and set up consent properly.
Approve the calendar
A year of seasonal sends and the automated flows, approved once.
Let it run
Campaigns go out; replies land in your inbox; bookings hit the calendar.
Pricing
Monthly plans are month to month with 30 days' notice. One-time work is a flat rate quoted in writing.
Reviews + Text Marketing
No setup fee. Automatic review requests and responses plus quarterly text campaigns. Included at no extra cost in Front Office AI and above.
Book your 15-minute walkthroughPair it with a monthly plan
Most clients run this alongside Front Office AI ($397/mo) so calls, texts and bookings are handled by the same system. See every plan side by side.
Compare all plansCommon questions
Is texting customers legal?
Yes, with consent and proper opt-out handling, which we set up and maintain.
How often should I send?
Monthly email and a text every quarter is the sweet spot for most local businesses; flows triggered by jobs run on their own.
What does it cost?
Included in Front Office AI and above; or as the $197 a month Reviews + Text Marketing add-on.
Can you write it in my voice?
That's the whole point. You approve every template.
Try the assistant, then decide about email & sms marketing
Call or text the AI line, or chat right here. It will book your 15-minute walkthrough on its own — that's the demo.