Missed a Call? The Customer Gets a Text Before They Hang Up on Voicemail
It is the simplest automation we install and the one that pays back fastest, because it rescues leads you already paid to attract.
What it is
Missed-call text-back is an automation that detects an unanswered call to your business line and immediately sends the caller a text message from your number — something like “Sorry we missed you, how can we help?” — so the conversation continues by text while you finish what you're doing.
Who it's for
- Owner-operators who answer their own phone
- Shops with one front-desk person
- Seasonal businesses with call spikes
- Anyone whose voicemail box is full more often than not
What you get
Fires within seconds
The text goes out before the caller has finished leaving a voicemail or opened another search result.
Written in your voice
We draft the opening message with you so it reads like your shop, not a robot.
Two-way texting from one inbox
Replies land in the Media Pillars app where you or your team can answer from a phone.
Works with your existing number
Your customers keep texting the number they already know.
Smart during business hours
Different messages for open hours, after hours and holidays.
Reporting you can read
A monthly summary shows calls missed, texts sent, conversations started and jobs booked.
How it starts
Connect your line
We link your business number in a short call; no hardware and no carrier changes.
Approve the messages
You sign off on the exact wording for each scenario.
Watch the conversations start
Missed calls turn into text threads you can answer between jobs.
Pricing
Monthly plans are month to month with 30 days' notice. One-time work is a flat rate quoted in writing.
Never Miss a Lead
- Missed-call text-back on your number
- Website chat that captures leads
- Automatic Google review requests
- One inbox for every conversation
- Monthly performance report
Front Office AI
- Everything in Never Miss a Lead
- 24/7 AI receptionist trained on your business
- Appointments booked to your calendar
- AI-drafted review responses
- Quarterly customer text campaigns
Get Found Everywhere
- Everything in Front Office AI
- Google Business Profile managed
- Local SEO for the towns you serve
- Built to be recommended by AI assistants
- Monthly newsletter and social posts
Setup fees are waived when you start within seven days of your walkthrough. Need everything plus a full SEO program? Market Leader is $1,297/mo and saves $397/mo against adding SEO Growth separately.
Common questions
Will customers know it's automated?
The first message is a friendly, human-sounding line you approve. Everything after that can be you, your staff, or the AI assistant if you add it.
Does it work on a landline?
Yes. We text-enable most landlines and VoIP numbers; cell numbers use call-forwarding rules.
Can it answer common questions on its own?
With the Front Office AI plan, the assistant handles the reply and books appointments. On the starter plan, the text opens the door and you take it from there.
What does it cost?
It is included in the Never Miss a Lead plan at $197 a month, month to month.
How fast is setup?
Usually a day or two once we have access to the number.
Related services
Try the assistant, then decide about missed-call text-back
Call or text the AI line, or chat right here. It will book your 15-minute walkthrough on its own — that's the demo.