Every Lead in One Place, Followed Up on Time
You don't need enterprise software. You need to know who called this week, who got a quote, and who never heard back.
What it is
A CRM (customer relationship manager) is a shared record of everyone who has contacted your business and what happened next. Media Pillars configures one for you inside our platform, connects it to your phone, website and email, and sets automatic follow-up so a lead that goes quiet gets a nudge instead of being lost.
Who it's for
- Contractors quoting several jobs a week
- Agencies and offices with more than one person answering
- Businesses that advertise and want to know what worked
- Owners moving off sticky notes and text threads
What you get
Automatic lead capture
Calls, texts, chats and forms create a contact with the source noted.
A pipeline that matches your process
Stages such as New, Quoted, Scheduled and Won — named your way.
Follow-up that runs on its own
Quoted but silent for three days? A text goes out. Won a job? A review request follows.
Team inbox
Everyone answers from one shared conversation view, so customers never get two different answers.
Tags and lists
Segment by service, town or season for later campaigns.
Plain-English reports
Lead sources, response times and close rates, monthly.
How it starts
Import what you have
We bring in contacts from spreadsheets, invoicing tools or your old CRM.
Build your pipeline
Stages, follow-up timing and who gets notified are set in the walkthrough.
Run it from your phone
The Media Pillars app puts the pipeline and every conversation in your pocket.
Pricing
Monthly plans are month to month with 30 days' notice. One-time work is a flat rate quoted in writing.
Never Miss a Lead
- Missed-call text-back on your number
- Website chat that captures leads
- Automatic Google review requests
- One inbox for every conversation
- Monthly performance report
Front Office AI
- Everything in Never Miss a Lead
- 24/7 AI receptionist trained on your business
- Appointments booked to your calendar
- AI-drafted review responses
- Quarterly customer text campaigns
Get Found Everywhere
- Everything in Front Office AI
- Google Business Profile managed
- Local SEO for the towns you serve
- Built to be recommended by AI assistants
- Monthly newsletter and social posts
Setup fees are waived when you start within seven days of your walkthrough. Need everything plus a full SEO program? Market Leader is $1,297/mo and saves $397/mo against adding SEO Growth separately.
Common questions
Is it hard to learn?
The app is built around conversations and a simple pipeline. Most owners are comfortable in an afternoon.
Can it replace my invoicing software?
No — it sits in front of it. We connect the two so a won job flows into your existing invoicing or dispatch tool.
Who owns the data?
You do. Contacts and conversations export any time.
Does it include email marketing?
Yes; campaigns and newsletters run from the same contact list. See our Email & SMS Marketing service.
What's the cost?
CRM and lead management is included in every monthly plan, starting with Never Miss a Lead at $197 a month.
Try the assistant, then decide about crm & lead management
Call or text the AI line, or chat right here. It will book your 15-minute walkthrough on its own — that's the demo.